Cambridge Veritas Certificate in Tourism and Hospitality Management
Practical English and professional communication for hotels, travel desks, guest relations, food service, tour operations, and customer-facing hospitality teams.
What You Build
Guest-ready English for real service situations
CVHM focuses on the communication moments that shape guest experience: arrivals, welcoming, recommendations, problem solving, dining, tours, and local hospitality.
Handle guest-facing conversations with confidence, clarity, and professional warmth.
Use hospitality and tourism vocabulary naturally across hotels, travel desks, restaurants, and tours.
Respond to complaints, delays, changes, and service recovery situations with calm English.
Improve employability for front office, guest relations, travel, aviation support, and tourism roles.
Course Modules
Tourism and hospitality scenarios
Arrivals
Airport, transfer, check-in, first-contact language, and guest reassurance.
Welcoming Guests
Warm greetings, small talk, destination guidance, and concierge support.
Holiday Rep
Excursion briefings, safety instructions, itineraries, and group communication.
Eating Out
Restaurant service, menu language, complaints, preferences, and recommendations.
Rural Tourism
Local culture, sustainability, visitor experience, and storytelling.
Prepare for stronger guest experience and better hospitality roles.
Start with the level test or enrol directly if you are ready to begin.